Comprehensive Privacy Protection for Your Peace of Mind
Smart Electric Services, operating under the full legal entity Eco Alternative Energy, is committed to protecting the privacy of the personal information we collect, use, and disclose. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information throughout our family of websites, and in the provision of our electrical and smart energy services, including EV charger, solar and Tesla Powerwall installations, serving the Ottawa Valley and many regions across Eastern Ontario (including Ottawa and Kingston).
By using our websites or engaging our services, you consent to the data practices described in this policy.
Information We Collect
We gather data you provide directly, information collected automatically via our websites, and details obtained during service delivery to ensure seamless and secure experiences.
How We Use Your Data
Your information is used to improve services, communicate effectively, and maintain security, always respecting your privacy and complying with legal requirements.
Your Rights and Controls
You have clear rights to access, correct, or request deletion of your data. Keep informed about any privacy policy updates by visiting this page. We provide full transparency.
Personal/Commercial Information We Collect
In the course of performing our business services with you, we collect information that identifies you as an individual or that relates to an identifiable individual or business. This information is collected when you request a quote, submit a contact form, or enter into a service agreement:
Contact Information
Name, email address, phone number, and physical service address (including municipality).
Project Information
Details about your home, electrical panel, existing solar systems (if any), and specifications related to requested services (e.g., desired EV charger model, power consumption estimates).
Correspondence
Records of communications via email, phone, text messages or website chat.
Non-Personal Information Collected Automatically via Website Use
Usage Data: IP address, browser type, operating system, pages viewed, time spent on the site, and referral sources. This information is used to analyze website traffic and enhance user experience. Cookies are not used.
Information Collected During Service Delivery
During the installation or maintenance of smart energy systems (like Tesla Powerwall or solar arrays), we may collect:
Energy Data
Necessary system performance data and utility information required to register, commission, and maintain your system with manufacturers (e.g., Tesla) and local utility providers.
Technical Information
Photos or diagrams of your electrical panel, installation location, and wiring, strictly for design, permitting, and compliance purposes.
Data Protection Measures
We implement strict security protocols to protect your data from unauthorized access, disclosure, or misuse at every stage.
How We Use Your Information
We use the collected information for the following purposes:
Service Provision: To process your service inquiries, create accurate quotes, design, permit, and complete the installation of electrical systems, EV chargers, and battery solutions.
Communication: To respond to your requests, provide updates on your project, and send service reminders or renewal offers (e.g., for annual maintenance contracts).
Legal and Compliance: To comply with necessary regulatory, utility (e.g., Hydro One), municipal, and manufacturer requirements (e.g., Tesla certification).
Business Operations: To improve our services, analyze website performance, and manage and grow our business (Eco Alternative Energy, Inc.).
Disclosure of Personal Information
Smart Electric Services will not sell, rent, or lease your Personal Information to third parties. We will only disclose your information in the following circumstances:
Service Providers: To third parties who perform services on our behalf, such as specialized contractors, IT hosting, analytics services, or marketing providers. These providers are contractually obligated to protect your information.
Regulatory & Utility Parties: When necessary for compliance, such as submitting permit applications to municipalities or coordinating with local electrical utilities.
Manufacturers: To register your system and secure warranty coverage (e.g., sharing contact and site address information with Tesla for Powerwall activation).
Legal Obligation: When required by law, court order, or governmental regulation.
International Data Transfer
As an operating unit of Eco Alternative Energy, your Personal Information may be stored and processed in Canada and in the United States of America where our service providers or business facilities are located. By using our website and services, you acknowledge and agree to any such transfers of information outside of your country of residence, which may include jurisdictions with different data protection laws than your own.
Security and Retention
We implement commercially reasonable physical, administrative, and technical safeguards to help protect Personal Information from loss, misuse, and unauthorized access. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., electrical safety and warranty records).
Your Rights (Access and Correction)
You have the right to request access to the Personal Information we hold about you and to request that any inaccurate information be corrected. To make such a request, please contact the Privacy Officer listed below.
Changes to this Policy
We reserve the right to update this Privacy Policy at any time. The “Effective Date” at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact our Privacy Officer:
Email: privacy@smartelectricservices.ca or Eco Alternative Energy Mailing Address: 1912 North Road, Arden, Ontario K0H 1B0
Committed to Privacy, Secured by Standards
This Privacy Policy Effective November 30, 2025 details our commitment to protecting your information through strict safeguards and compliance with industry regulations.